Why we should all improve our 'customer service' skills
What do you think of when you hear the words 'customer service' ? There's numerous definitions floating around but more often than not we associate customer service with companies. "the assistance and advice provided by a company to those people who buy or use its products or services" I started thinking about this topic in more detail following two very bad examples of customer service from two separate high street banks and two very different experiences. The first experience involved a complete breakdown in communication between a number of bank departments yet every single person I spoke to was polite, friendly and understanding. All very well and good but nothing ever got actioned and the whole sorry state of affairs dragged on for almost 3 months. By the end of last week I'd reached my tolerance limit and I was practically begging and pleading for someone to help me. I was trying to sort a very sensitive and distressing issue and by this time, urge...